- To start a return or exchange, please email email@example.com with your inquiry.
- All returns/exchanges will be mailed back to the return address that is on the package you received. If you no longer have the original package or it is not legible, please email firstname.lastname@example.org for the return address and we will provide it to you ASAP.
- Please print and fill out a return form and send it in the package with all returns/exchanges. If you are unable to print, please fill out the form and email it to us. You can find the return form here or at the bottom of this page.
- The customer pays for the postage of any return/exchange items that are sent back to us.
- Zoe All Over will ship your exchange item(s) free of charge.
- An item is acceptable for exchange for store credit in the condition you received it in, this means,
- New, Unworn, Unwashed, no stains, rips, tears, damage or odor.
- Item(s) need to have tags and hygiene liners still attached.
- Swimsuit pads must not be removed.
- The item needs to be returned in the sealed pouch or sealed bag it was received in.
- If we receive your item in unacceptable condition, you will be notified by email. You will then be responsible for purchasing a shipping label for the item to be returned to you.
- Sale items are not eligible for exchange or return for store credit.
- Store credit will be issued within 10 business days of receiving and accepting your item.
- Store credit will be issued for the amount you purchased the item for, after any discount.
- Shipping is non-refundable or included in any store credits.
- When you place your new order with store credit, we are not able to match previous discounts or reimburse new shipping costs.
- Exchanges are mailed out within 5-10 business days of receiving and accepting your return.
All returns will be exchanges or store credit only. We do not offer monetary refunds.
ALL ORDERS ARE CONSIDERED FINAL 30 DAYS FROM THE DAY YOU RECEIVE THE PACKAGE IN THE MAIL. No exchanges or refunds for store credit can be done after 30 days from the day you received your order in the mail.