FAQ

How long will it take for my order to ship out?

If the product that you ordered is a pre-order it will require a 2-3 week processing time prior to shipping out. It will say in the product's description online if the product is a pre-order or not. If the product that you ordered says "ships out right away" online, then it will ship out within 2-3 days. However, if your order contains multiple items both pre-order and "ships out right away"  it will ship out all together after the 2-3 week processing time. If you need an item by a certain day, please consider the processing time required for most items before ordering or contact zoeallover@gmail.com for help.

 

Shipping time and pre-orders

Please be advised: selecting Priority Mail shipping will not speed up the process of pre-order items. If your order contains pre-order items, it will ship out after the 2-3 week processing time, regardless of the shipping method selected. 

Does Zoe All Over accept orders placed outside of the USA?

Yes!

Shipping rates:

Canada is $12.00 
All other countries (other than the USA and Canada) is $15.00.

Does Zoe All Over do price adjustments?

No. We will not refund the difference to any orders that were made previously to the start of a promotional offer. 

Can I cancel my order?

You may only cancel your order within 1 HOUR of placing your order. For example, if you placed your order at 10AM, you would have until 11AM to contact me to cancel your order and receive all of your money back. If it has been over an hour and you would like to cancel your order, you will be charged a $15 inconvenience fee.

What happens if my package gets lost?

If you are experiencing issues with USPS and have not received your package in the mail, please reach out to USPS with your tracking number to see what they can do or email zoeallover@gmail.com

Zoe All Over will do as much as they can to help you in this situation. However, if the package does not show up due to USPS' neglect, you may only be sent the item again if you selected any of the priority shipping methods at checkout since they offer insurance up to $100. If you selected any of the first class shipping methods then the package that got lost will not be replaced and both the customer and Zoe All Over will suffer from the loss of the package since first class does not offer any insurance. If the package gets lost due to an insufficient address provided by the customer, the package will not be replaced since the loss of the package was not the fault of Zoe All Over or USPS. If you have any further questions, please email zoeallover@gmail.com

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