ALL ORDERS ARE CONSIDERED FINAL AFTER 1 MONTH OF RECEIVING THE ITEM(S.) (No exchanges can be done after 1 month of receiving your order in the mail.)
No exceptions: USPS tracking records shows the day the package was delivered so Zoe All Over has the authority to turn down exchange requests if they are past the 1 month deadline.
To exchange an item, all you need to do is send it back to the return address that was on the package you received. Please print and fill out a return form and include it in the shipment that you are sending back.
Click here or on the image above to download the return form
If you no longer have the package or the address isn't legible, please email email@example.com for the return address. The item you are exchanging must be in the same condition that you received it in and sent back in it's original packaging along with the tag (if the item came with a tag on.) Please include a filled out return form in your return package. Failure to do so will result in a delayed exchange process. If you are exchanging for a mismatched bikini size and did not originally select a mismatched size in your first order (for example, you originally ordered a size small set but need a small top/medium bottom instead), there is a $5 up-charge to mismatch sizes that needs to be included in the package. if you cannot include cash or check for the up-charge inside of the package, email firstname.lastname@example.org and we will sort this out. Once the package is received by Zoe All Over and the returned item is approved, the new item will begin to process and will ship out to you again. (if you would like the new item to be sent to a different address then the one that was on the original order, please include the new address in the note that goes inside of the package you are shipping back.)
Zoe All Over does not cover postage fees for packages that are being sent back, we only cover postage fees for packages that we send out to the customer. In this case, the customer must cover postage fees when sending an item back to Zoe All Over but will not have to pay again when the new item that they are exchanging for ships out to them.
If you have any further questions, feel free to email email@example.com