All returns will be exchanges only. We do not offer monetary refunds.
Due to the nature of our products, for sanitary reasons:
EXCHANGES CANNOT BE MADE IN-STORE. ALL EXCHANGES MUST BE MAILED BACK.
ITEMS THAT ARE FINAL SALE CANNOT BE RETURNED OR EXCHANGED.
It will say in the product's description if the item is final sale.
ALL ORDERS ARE CONSIDERED FINAL 30 DAYS FROM THE DAY YOU RECEIVE THE PACKAGE IN THE MAIL. No exchanges can be done after 30 days from the day you received your order in the mail.
No exceptions: USPS tracking records state the day the package was delivered. Zoe All Over has the authority to turn down exchange requests if they are past the 30 day deadline.
To exchange an item, all you need to do is send it back to the return address that was on the package you received. If you no longer have the package, please email us at firstname.lastname@example.org to recover the return address.
Please print and fill out a return form and include it in the shipment that you are sending back.
Click here or on the image above to download the return form
If you no longer have the package or the address isn't legible, please email email@example.com for the return address. The item you are exchanging must be in the same condition that you received it in and sent back in it's original packaging along with the tag (if the item came with a tag on.) Please include a filled out return form in your return package. Failure to do so will result in a delayed exchange process. If you are exchanging for a mismatched bikini size and did not originally select a mismatched size in your first order (for example, you originally ordered a size small set but need a small top/medium bottom instead), there is a $5 up-charge to mismatch sizes that needs to be included in the package. If you cannot include cash or check for the up-charge inside of the package, email firstname.lastname@example.org and we will email you an invoice to pay the difference online. Once the package is received by Zoe All Over and the returned item is approved, the new item will begin to process and will ship out to you again.
Zoe All Over does not cover postage fees for packages that are being sent back, we only cover the postage fee for packages that we send out to the customer. In this case, the customer must cover postage fees when sending an item back to Zoe All Over but will not have to pay again when the new item that they are exchanging for ships out to them.
If you have any further questions, feel free to email email@example.com